Alpify Global – Household Products Company:

Return and Refund Policy

Alpify Global – Household Products Company

At Alpify Global, customer satisfaction is our priority. We ensure that all household products are carefully inspected and securely packed before dispatch. However, if you receive a damaged, defective, or incorrect product, we are happy to assist you with a return or refund as per the policy below.

1. Eligibility for Returns

Returns or replacements are accepted only in the following cases:

• Product received is damaged during transit
• Product is defective or not working as described
• Wrong product delivered

To be eligible for a return, the product must be unused, in original condition, and in its original packaging with all accessories and labels intact.

2. Return Request Timeline

Customers must raise a return or replacement request within 3–7 days of receiving the product. Requests made after this period may not be accepted.

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Used or damaged products due to customer misuse
• Products without original packaging
• Items purchased during clearance sale or special promotions
• Consumable items once opened

4. Refund Policy

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be processed within 7–10 working days
• The refund amount will be credited to the original mode of payment

5. Replacement Policy

In case of damaged or incorrect products, customers may opt for:

• A replacement product (subject to availability), or
• A full refund

6. Cancellation Policy

Orders can be cancelled only before dispatch. Once shipped, cancellation requests will not be accepted.